Terms of service
Terms of Service
Last updated: 2 November 2026
This website is operated by Kanopy Group LLC, 1704 Llano St, Santa Fe, NM 87505, USA under the brand name Primal Smile ("Primal Smile", "we", "us"). By visiting this website or purchasing from us, you agree to these Terms of Service ("Terms"). Please read them carefully.
1. Eligibility
You must be at least 18 years old, or the age of majority where you live, to purchase from this website. Products for children must be bought by a parent or guardian.
2. Our products
Primal Smile sells natural miswak chewing sticks and accessories, including the Primal Smile Original Toothbrush and the Primal Smile Kids Toothbrush. Each stick is a natural plant product, so size, colour and taste may vary slightly from the images shown. Our products are oral care products, not medical devices. They do not diagnose, treat or prevent any disease and do not replace regular dental check-ups. Younger children should use the product under adult supervision.
3. Orders and pricing
All prices are shown in your local currency and may change at any time before you place your order. We reserve the right to refuse or cancel any order, for example in case of a pricing error, suspected fraud or stock issue. If we cancel a paid order, you will be refunded in full.
4. Payment
Payments are processed securely by our payment providers. We never see or store your full card details.
5. Shipping, returns and refunds
Shipping is governed by our Shipping Policy. Refunds, including our 30-day money-back guarantee, are governed by our Refund Policy.
6. Intellectual property
All content on this website (text, images, logos and design) belongs to Primal Smile or its licensors and may not be copied or reused without our written permission.
7. Limitation of liability
To the fullest extent permitted by law, Primal Smile is not liable for any indirect, incidental or consequential damages arising from the use of this website or our products. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these Terms limits any rights you have under mandatory consumer protection law.
8. Third-party services
Our website may contain links to or use third-party services. We are not responsible for their content or practices.
9. Governing law
These Terms are governed by the laws of the State of New Mexico, USA, without prejudice to the mandatory consumer protection laws of your country of residence.
10. Changes
We may update these Terms at any time. The version published on this page applies to your order.
11. Contact
Questions about these Terms? Email alpyn.labs@gmail.com.